CM
Chanel M
1 reviews | Active since Jun 2020
21 May 2025, 19:03
Bad service
I have send an email to best med to help me with my cover However my first email I state what i want My second email i state that i ma member with want i want to know We are at this now for 2 weeks Michael the person helping service and reading and answering an email is so bad that a 2nd grader can do it better
Not to mention it takes him 3 days to answer 2 simple question
Then he tells me to answer his questions which i did
And if he did his job he would have seen i do have medical cover with them
So please best med for the money that a pay monthly i would expect much better service
Helpful (0)
Replies (3)0
Replies (3)
Bestmed Medical Scheme's replyOfficial
22 May 2025, 09:44Dear Chanel
We sincerely apologize for any dissatisfaction you may have experienced with the service you received. Thank you for bringing this to our attention.
To ensure that we fully understand and address your concerns, could you please provide us with the details of your complaint by sending an email to ***?
Best regards
GM
GM
Bestmed Medical Scheme's reply22 May 2025, 09:44
Official
Dear Chanel
We sincerely apologize for any dissatisfaction you may have experienced with the service you received. Thank you for bringing this to our attention.
To ensure that we fully understand and address your concerns, could you please provide us with the details of your complaint by sending an email to ***?
Best regards
GM
GM
CM
Chanel M's updateReviewer Update
24 May 2025, 10:03I still have no response to answer my question and to answer me where i cant use the email is not helping
I will not recommend best med at all
You are very expensive
Take days to answer if you answer
And when answer dont answer the client at all
I will not recommend best med at all
You are very expensive
Take days to answer if you answer
And when answer dont answer the client at all
CM
Chanel M's update24 May 2025, 10:03
Reviewer Update
I still have no response to answer my question and to answer me where i cant use the email is not helping
I will not recommend best med at all
You are very expensive
Take days to answer if you answer
And when answer dont answer the client at all
I will not recommend best med at all
You are very expensive
Take days to answer if you answer
And when answer dont answer the client at all
Bestmed Medical Scheme's replyOfficial
29 May 2025, 09:31Dear Ms Muller
Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced.
We regret that your query has not been adequately addressed and acknowledge that the communication thus far has not met your expectations—or our standards.
Please rest assured that we are prioritizing this matter and will ensure you receive a clear and complete response to your original question. To assist you further and resolve this swiftly, could you kindly provide more details about the query so we can follow up immediately?
We are also reviewing our communication process internally to improve response times and the quality of assistance provided.
Best Regards
GM
Bestmed Medical Scheme's reply29 May 2025, 09:31
Official
Dear Ms Muller
Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced.
We regret that your query has not been adequately addressed and acknowledge that the communication thus far has not met your expectations—or our standards.
Please rest assured that we are prioritizing this matter and will ensure you receive a clear and complete response to your original question. To assist you further and resolve this swiftly, could you kindly provide more details about the query so we can follow up immediately?
We are also reviewing our communication process internally to improve response times and the quality of assistance provided.
Best Regards
GM