1 reviews | Active since Oct 2013
BAD SERVICE - BESTMED
Bestmed deducted an amount of R6 148 the end of January 2015 from my account. My premium is only<br> R3 331. Since that time I tried to get the surplus back from them. I send emails and phoned and<br> every time they assure me that they will get back to me. Everytime it is a new problem, then they did<br> not receive my bank account stating the amount, then they got the wrong account, then they did pay it<br> back and every time they promise to phone back. Since my husband died I really can't keep up<br> with people taking money without explanations and not coming back to me. I phoned them numerous<br> times and the I were kept on line for up to 15 min while they tried to sort out the problem just<br> to come back and say they will phone back.<br> <br> Can you please, please help me!!!!
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme