1 reviews | Active since Aug 2017
Bad Service - Bad Attitude - No Help
Declined Auth to be admitted for Surgery because THEY believe it's not neccesary.. I had no Idea that a lady called Yolanda in Authorisation is as experienced as a fully educated doctor that has spent how many years studying.
I phone to get detail on why I have been declined.. Firstly they cant find the report of my CT scan on file... So this Yolanda says I need to hold on.. 5 minutes later she found the report and in 3 minutes goes and asks two persons.. "Head of Department" if my scan indicates that surgery is neccesary.. WoW... I had no idea that these people are more educated that a doctor...?
Had faith in this Medical.. All is lost.
Yolanda said I must please go and write a letter on HelloPeter.. Such a great attitude..
Dear Member
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
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Bestmed Medical Scheme
Dear Member
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Please supply Bestmed with your contact number and email address.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme