Bad service

I changed to Bestmed in December 2023 and application was processed quickly. I am in the month of February 2024 and have not received my Medical Aid card. I called them on 19 February 2024 to find out when am I getting my card and to my surprise was told that they no longer courier the cards I must come to their offices to collect it. I work in Heidelberg and stay in Alberton , they said their nearest office is in Pretoria I must come to collect it. Why did they not tell me before joining that I will have to come and collect it. They say I can print the certificate and use it. I am so annoyed and frustrated in just 1.5 months with them.