bad service again
<p>I went to see my gynie for a papsmeer and a problem that i have been having with heavy bleeding. So doctor does scan and suggest that i must burn my uteris to stop heavy bleeding. So as i phone bestmed for authirisation as was told they first want letters as to see its not a pre existing condition. Send everything and then they come back after few hours and tell me its declined because doctor must first try conservative methods. Now i ask why investigate for one thing and the cant find fault so they decline on another reason. As the doctor said im older 35 and sterilized for over a year thats the only treatment. Only reasons to to help a paying client.</p>
Dear Lizelle Engelbrecht Matthee
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Dear Lizelle Engelbrecht Matthee
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
And 2 days later still no correspondence from bestmed.
And 2 days later still no correspondence from bestmed.
Dear Lizelle Engelbrecht Matthee
Thank you for taking the time to bring your complaint to our attention,Please note that the complaint will be handled and responded to by an Escalation Specialist.
With kind regards
Bestmed Medical Scheme
Dear Lizelle Engelbrecht Matthee
Thank you for taking the time to bring your complaint to our attention,Please note that the complaint will be handled and responded to by an Escalation Specialist.
With kind regards
Bestmed Medical Scheme
Still waiting for reply.
Still waiting for reply.
Still waiting for them to get back. Followed up but then when case is looked at no one gets back. Very unhappy indeed.
Still waiting for them to get back. Followed up but then when case is looked at no one gets back. Very unhappy indeed.
So here we are. One week later and i still have no answer. No what if this was a case of life and death? I guess i would be dead. Yes bestmed services are terrible. I would not reccommend them. And i will for sure be changing my medical aid to discovery in January as they gove good services even if they are a bit more expensive.
So here we are. One week later and i still have no answer. No what if this was a case of life and death? I guess i would be dead. Yes bestmed services are terrible. I would not reccommend them. And i will for sure be changing my medical aid to discovery in January as they gove good services even if they are a bit more expensive.