eK
elzette K
1 reviews | Active since May 2016
30 Apr 2025, 14:51
Bad service!
I have been trying to phone the hospital authorisation number for 2 days to get authorisation for a surgical procedure, with NO luck! This is unacceptable, even my medical broker tried to phone. We have sent emails also no responce. Please contact me URGENTLY
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Bestmed Medical Scheme's replyOfficial
30 Apr 2025, 15:34Dear Elzette koch
We understand how frustrating and disappointing it can be when service does not meet expectations, and we want to assure you that this is not the level of service we aim to provide.
Due to a recent growth in our membership and a significant increase in call volumes, our response times have unfortunately been impacted. While we are grateful for the continued trust our members place in us, we recognise the challenges that this growth has created and are actively working to address them. We are currently implementing various measures to improve your experience, including enhancing our staffing levels, optimising internal processes, and exploring additional ways to support our members more efficiently.
Please accept our sincere apologies for the inconvenience caused and we thank you for your patience and understanding as we work towards providing you with the level of service you deserve.
We kindly request that you try calling again and remain on the line for a consultant to assist you.
Best Regards
GM
Bestmed Medical Scheme's reply30 Apr 2025, 15:34
Official
Dear Elzette koch
We understand how frustrating and disappointing it can be when service does not meet expectations, and we want to assure you that this is not the level of service we aim to provide.
Due to a recent growth in our membership and a significant increase in call volumes, our response times have unfortunately been impacted. While we are grateful for the continued trust our members place in us, we recognise the challenges that this growth has created and are actively working to address them. We are currently implementing various measures to improve your experience, including enhancing our staffing levels, optimising internal processes, and exploring additional ways to support our members more efficiently.
Please accept our sincere apologies for the inconvenience caused and we thank you for your patience and understanding as we work towards providing you with the level of service you deserve.
We kindly request that you try calling again and remain on the line for a consultant to assist you.
Best Regards
GM