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malebo M

1 reviews | Active since Jul 2017

22 Mar 2018, 08:02

bad service

submitted a claim for medical expense for refund but today i have not been paid and i was advised claim was going to be paid 16 March 2018 im still waiting , instead they requesting documents one by one , documents we already submitted

0
Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply22 Mar 2018, 08:38
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention.

Kindly note that Bestmed does have an Escalation process for the handling of complaints.

You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

Regards

Bestmed Medical Scheme