1 reviews | Active since Jan 2014
Bad service
Good day My name is Freedom Gwacela, I have a medical aid that I'm paying my money to them every month since 2012, for the first time this year September 2017 I was admitted in hospital for 2 days. The Doctor and the Hospital sent the pre authorisation bill to my medical scheme, and they approved it. After a month I received an email from the doctor saying that I'm owing him R4190 that my medical scheme didn't pay for. I did go to them to query, and they gave me stories. I just want to find out why the scheme ddnt pay for all money that they did approved before I was admitted? Because if I have to pay for that money it means i m changing them as my service providers, I can not pay for something then at end day I'm getting this nonsense. Please help me on this Peter, before I report them consumer affairs, give a bad reputation for their company.
Dear Member
Thank you for taking the time to bring your complaint to our attention.
Kindly note that Bestmed does have an Escalation process for the handling of complaints.
You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Bestmed Medical Scheme
Dear Member
Thank you for taking the time to bring your complaint to our attention.
Kindly note that Bestmed does have an Escalation process for the handling of complaints.
You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Bestmed Medical Scheme