1 reviews | Active since Jan 2025
Bad Service
<p>I recently enquired about downgrading/upgrading my medical scheme and via email I was told that I have time until the 31st of January to make the changes. </p> <p> </p> <p>So I filled out the forms and sent it to them on the 23rd of January, got a response on 26 January just stating that I cant ?</p> <p> </p> <p>I rep**** and attache the original mail stating that I have until the 31st of January and asked tham again? I have not heard a sigle word back from them as yet. </p> <p> </p> <p>Horrible service. </p>
Dear Louis
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Dear Louis
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme