bad payment

hi<br> <br> on the 27/04/2015 i took my daughter to the emergency rooms according to the bestmed pulse 1 option<br> you are covered 100% of scheme tariff <br> <br> On the 03/06/2015 the hospital phoned me to advise me the bill has not been payed <br> when i phoned Bestmed in this regard they said i must phone Carecross <br> carecross said i must pay the bill first then i must fill in in forms and sent it in<br> but in the brochure they say 100% of scheme tariff NOT YOU PAY FIRST THEN FILL IN FORM SENT ALL<br> OFF AND THEN WAIT FOR YOUR MONEY if you get it back . if it was over the scheme tariff i would understand but its not. i dont say on the end off the month wait for your money i will pay you when i go to doctor. (and keeping in mind its the first time this year any one of my family goes to the doctor) <br> <br> thanks<br> <br> Hein Smith<br> med nr ***<br>