LR
Lebo R

1 reviews | Active since Dec 2014

25 Apr 2017, 16:38

Bad experience at Bestmed

<p>Struggling to get feedback from case management / authorisation.</p> <p> Hospital sent reports to Bestmed - but they still rejected doctor's claims </p> <p>Really frustrating and unacceptable!</p> <p>It's good to take monthly contributions but it's difficult to make payments!!</p> <p> </p>

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply12 May 2017, 11:08
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme