cC
claasl C
1 reviews | Active since May 2016
29 Apr 2026, 17:06
Bad Customer Service
I have sent several emails to Bestmed without receiving a proper response. This level of customer service is highly concerning. Kindly provide a clear and detailed breakdown of what will be covered in this matter. Please specify exactly what amounts will be paid, including any limits, shortfalls, or exclusions that may apply. For the avoidance of doubt, I do not require a general brochure or pamphlet. I require a precise explanation relevant to this specific claim. Could someone please attend to this urgently? I cannot continue sending repeated follow-ups without receiving a response.
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Bestmed Medical Scheme's replyOfficial
02 Jun 2026, 14:36Dear Lourens C
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response on this platform. The delay was due to a technical issue that temporarily affected our ability to respond timeously.
We further confirm that a detailed response addressing your query has since been sent to you, including the breakdown of benefits and claim-specific information requested.
We trust that this has assisted in resolving the matter and sincerely apologise for any inconvenience and frustration caused during the delay in communication.
Kind regards
Bestmed Social Media Team
Bestmed Social Media Team
Bestmed Medical Scheme's reply02 Jun 2026, 14:36
Official
Dear Lourens C
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response on this platform. The delay was due to a technical issue that temporarily affected our ability to respond timeously.
We further confirm that a detailed response addressing your query has since been sent to you, including the breakdown of benefits and claim-specific information requested.
We trust that this has assisted in resolving the matter and sincerely apologise for any inconvenience and frustration caused during the delay in communication.
Kind regards
Bestmed Social Media Team
Bestmed Social Media Team