BAD CUSTOMER SERVICE!!!!!

I requested to have my membership with Bestmed cancelled yesterday from the 1 Dec 2023 and knowing that I have paid my membership until 30 Dec 2023, my last payment I made it 26 Nov 2023 which I received confirmation off last night.

To my shock I receive notification of cancellation this morning stating I have only paid until the 30 Nov 2023 and when I called the contact center, I spoke Miranda who has no clue on how billing works and when I asked her to put me through to debtors she just put me on hold until I hanged up.

Again I called and went through reception and asked for debtors department and was put through to claims to Mbali whom I asked to speak to a manager and she too put me on hold until I hanged up, the level of customer service is very poor and I wonder if you do employ competent staff or you just get people who are just there to get a pay check and don't care about customers

I am writing this review and I wonder if it will just fall on deaf ears as you guys lack ethics and careless about your customers and don't even check your records, If I get response I will be shocked because you so pathetic.