Bad Customer Service

Item: Bestmed Medical Scheme
Rating: 1
Author: Moopong M

I did an Individual Lifestyle Screening through Dis-Chem, and now Bestmed is refusing to provide me with the report. I’ve called and escalated the matter, but it looks like I’m fighting a losing battle. I guess I’m never going to get the report.

Helpful (0)

Replies (2)

Bestmed Medical Scheme's replyOfficial

09 Sept 2026, 16:55

Dear Moopong

We apologise for the frustration experienced. Please be advised that your Individual Lifestyle Screening report was emailed to your registered iCloud email address on 7 August 2026 at 15:02.

As a further measure, we have resent the report to the same registered email address. Kindly check your inbox, as well as your spam or junk folder.

We trust that you will now receive the report and apologise for any inconvenience caused.

Kind regards
Bestmed Medical Scheme

Bestmed Medical Scheme's reply09 Sept 2026, 16:55

Official

Dear Moopong

We apologise for the frustration experienced. Please be advised that your Individual Lifestyle Screening report was emailed to your registered iCloud email address on 7 August 2026 at 15:02.

As a further measure, we have resent the report to the same registered email address. Kindly check your inbox, as well as your spam or junk folder.

We trust that you will now receive the report and apologise for any inconvenience caused.

Kind regards
Bestmed Medical Scheme

Moopong M's updateReviewer Update

11 Sept 2026, 09:57

The information in the report you sent is not mine. I previously shared a copy of the report from Dis-Chem, but it looks like Besmed still can’t get it right.

I guess they copied and pasted someone else’s results and sent them to me.

Moopong M's update11 Sept 2026, 09:57

Reviewer Update

The information in the report you sent is not mine. I previously shared a copy of the report from Dis-Chem, but it looks like Besmed still can’t get it right.

I guess they copied and pasted someone else’s results and sent them to me.