Bad customer service

I called in the customer care line just to find out about the option I opt for when getting my medical aid and that is all I needed as I was at a Doctor getting my eyes tested and needed to know if I can use my medical aid for the prescribed glasses............I got to speak to a consultant his name is Karabo Lelaka.......I really think if people are not feeling like speaking to clients they must just stay home take leave or something...I also deal with customers everyday as I am in sales.......mind you I have not even received my medical Aid card its over a year now.

Well Karabo Lelaka gave me the worst service....he doesnt listen to what one asks,has no sense of customer service,not even apologetic what so ever.....I am going to change this medical aid service is not good at all especially Karabo's service....not very pleasing at all.I will go back to discovery thank you!!!!