Bad Customer service

<p>In July 2016 I had undergone Laproscopy surgery which had a limit on the equipment used and the surgery.The procedure went over the limit and I needed to pay that amount to the hospital.Surgicel gauze was used to prevent the bleeding as it was uncontrollable through conventional means.The medical aid refused to cover this amount stating that Surgicel is only used under exceptional cases,I would consider preventing a patient from bleeding to death is an exceptional case.I made several attempts to resolve this since December 2016 and I was met with extremely poor customer service from Bestmed reps,their Westville office and ********** seems as if it is the norm for all employees of Bestmed to treat their clients poorly and with no regard,the least that they could do was offer me prompt and accurate feedback.I was previously on Bonitas medical aid and I never experienced any problems with customer service or payment for my laproscopy.I changed to Bestmed because they classified endometriosis as chronic but they put limits on their surgeries and do not even have the recommended medications on their chronic list.It is a marketing strategy on Bestmeds side to list so many extra chronic conditions.Customer service should be at the core of every business especially one that charges such high fees and claims to be "personally yours",Bestmed is definately not personally mine.Based on my experience, I would not recommend anyone to choose Bestmed.I will be changing my medical aid as soon as I can.</p>