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mduduzi M

1 reviews | Active since Aug 2013

20 Jan 2017, 14:23

BAD BAD customer service

<p>Its been 2 months now trying to sign up with THIS COMPANY. I sumbitted my documents, all Im getting from these people is "we will get back to you" If you dont want me joining your scheme please say so and dont give us customers the run around. Poor customer service</p>

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply25 Jan 2017, 16:20
Official

Dear Mdudzi

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme