Awaiting Authorization
<p>I have sent in all my reports as requested on 08/05/2017. Bestmed confirmed that it takes 72hours for them to give me feedback. It is now the 11/05/2017 and still no authorization or feedback has been provided after I have phoned numerous times with no answer. After i was with someone on a call it got disconnected and didnt even bother to phone me back. I am in constant pain awaiting hospital authorization and had to extend my procedures twice already because Bestmed doesnt see the urgency in my situation and that im just another paying client for what????</p> <p> </p>
Dear Member
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Dear Member
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme