eH
elizma H
1 reviews | Active since Apr 2014
01 Jun 2022, 08:34
Authorization troubles
Worst ever..... I need to go for a hernia operation on Friday. I have been with bestmed for 3 years. There was a period of 3 months where I did not have a medical aid as my ex did not pay it and I was not aware. I joined them again. Now they struggle to give me authorization for my procedure on Friday. This is totally ridiculous. They needed additional information, it made me furious but I did it anyway. I did not have this hernia problem before so why this hassle? Now I don't get feedback from them if everything was received and in order. When I call I get send from pillar to post until the phone cut off. Obed my case manager is not responding to my emails.
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Bestmed Medical Scheme's replyOfficial
01 Jun 2022, 11:00Dear Elizma,
The Hospital Benefit Management Department received your email. However, did not receive the requested clinical information to finalize the evaluation for admission. You are humbly advised to submit the requested GP reports for evaluation and feedback to you.
Upon investigation, the membership department states that your current email address is the same email that was registered from your previous membership. Therefore all the membership notifications regarding your membership were received by you. Due to the gap in membership, your new application was regarded as a newly joined member as there was no continuation of membership when you left the scheme.
Regards
Katlego Ratau
The Hospital Benefit Management Department received your email. However, did not receive the requested clinical information to finalize the evaluation for admission. You are humbly advised to submit the requested GP reports for evaluation and feedback to you.
Upon investigation, the membership department states that your current email address is the same email that was registered from your previous membership. Therefore all the membership notifications regarding your membership were received by you. Due to the gap in membership, your new application was regarded as a newly joined member as there was no continuation of membership when you left the scheme.
Regards
Katlego Ratau
Bestmed Medical Scheme's reply01 Jun 2022, 11:00
Official
Dear Elizma,
The Hospital Benefit Management Department received your email. However, did not receive the requested clinical information to finalize the evaluation for admission. You are humbly advised to submit the requested GP reports for evaluation and feedback to you.
Upon investigation, the membership department states that your current email address is the same email that was registered from your previous membership. Therefore all the membership notifications regarding your membership were received by you. Due to the gap in membership, your new application was regarded as a newly joined member as there was no continuation of membership when you left the scheme.
Regards
Katlego Ratau
The Hospital Benefit Management Department received your email. However, did not receive the requested clinical information to finalize the evaluation for admission. You are humbly advised to submit the requested GP reports for evaluation and feedback to you.
Upon investigation, the membership department states that your current email address is the same email that was registered from your previous membership. Therefore all the membership notifications regarding your membership were received by you. Due to the gap in membership, your new application was regarded as a newly joined member as there was no continuation of membership when you left the scheme.
Regards
Katlego Ratau