Authorization a nightmare!

I have been with Bestmed since I was 3!

First on my dad’s medical aid and then when married convinced my hubby that this is the medical aid we need to get as it is the best.

First few years fine, probably because we never claimed anything. Then when my son was diagnosed with Epilepsy because of lesions on his brain the difficulties started.

Getting Authorization for an MRI was such a process - following up constantly because their communications is non existent! How can you still have a 3-5 working day turn around?

I needed Authorization for an EEG for my son - sent in the details with all the needed Jargon. Bestmeds’s reply - sorry we do not cover brain surgery - hold your horses Bestmed - no one said anything about brain surgery!

Our Neurologist had to send a letter with clinical information - she sent that 4 days ago. No answer from them, not even a thank you we will be in touch! I then sent a follow up asking to please provide feedback sooner than later as there will be arrangements to be made as the hospital is 2 hours away from us.

They just don’t care! Its Easter weekend and now I’ll probably only hear from them the day before the procedure, this will cause so much stress for me.

I plan on cancelling my membership as soon as this procedure is over.

I am so tired of paying R6200.00 for medical aid and being mistreated by them - I am the client they are providing the service!!!!

Not cool Bestmed!