1 reviews | Active since Jul 2016
Atrocious new customer service
<p>My application to join Bestmed was approved on the 8th of Nov 2016 with my first debit order being deducted from my bank account on the 1st of Dec 2016. Now almost 3 months since my approval I still don't have my medical aid card. Even after I reported it and received an sms confirming that it was reposted on 9 Jan 2017 I still don't have my medical aid card! What's gonna happen if I end up in an accident? Where will I be taken? If I wanted to be taken to a government hospital I wouldn't have app**** for a medical aid in the first place. I want my money back so I can join a medical aid that will actually value my membership!</p>
Dear Cindy
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Dear Cindy
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme