Appalling customer service - considering cancelling membership

The one star is for customer service ONLY at this stage. I've signed up on Bestmed and will become an active member from 01 June '21. I've since received my medical aid number and was encouraged to download the app and register as a new member which I did but in the process got conflicting messages from the app - first, "you're not registered" and then "you're already registered". The first Chat Operator said I should wait for an OTP and when I finally (after two days) got, there was no option to use it to activate the membership. Today, I decided to try again and a different Chat Operator told me that I cannot access the app until my 1 June when my medical aid is active. Fair enough, but why does the app not correspond accordingly and why is there a conflict in registration process on the app. Clearly the App in itself is not well destined in the first place. Secondly, there is radio silence when you call the Cape Town Call Centre which gets diverted to Pretoria HQ and the phone keeps ringing. If this is the level of customer service that Bestmed offers AND judging by the low rating and many complaints by members for very serious medical issues, I'm SERIOUSLY considering cancelling my membership even before it becomes active.