KL
Karabo L
1 reviews | Active since Nov 2019
07 May 2022, 08:30
Angry father
I'm am so disappointed in bestmed as a new applicant I'm am very disappointed I joined 2-3months ago under my new employer. I asked best bestmed to add my daughter and me to my medical aid and they didn't today my daughter is sick I find only when she is to go to the doctor that she is not added on I called them and promises were made and today here I am on hello Peter still dissatisfied will an ill baby why do you guys do this to people? I spoke to the following consultants Saphiwo makapela. Rolem meintjies as well as Emily ndwandwe and none of them took accountability at all. I actually want to cancel
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Bestmed Medical Scheme's replyOfficial
09 May 2022, 14:09Good day Karabo
The scheme received an application form on 09 March and no dependent information was provided on the original application form. on the 14th of March, the membership department sent the correct form to be completed to add the child on the medical aid. The email was sent to you again on 17 March with no feedback received from you.
One of our consultant called on 28 March requesting the outstanding information and the membership department did a follow up on 29 March regarding the correct application form and requested supporting documents, your broker was included in the email to assist with the follow up because we had still not received any of the information requested to register your child.
On 6 May 2022, a call inquiry was received and you were advised to submit the requested documents to be escalated for finalization. However, we received an incorrect form (The same form received on 09 March 2022) with supporting documents. The information was escalated and are currently waiting for your confirmation to finalize the child registration.
An email has been sent to you on 9 May and currently waiting for your feedback.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards Katlego Ratau
The scheme received an application form on 09 March and no dependent information was provided on the original application form. on the 14th of March, the membership department sent the correct form to be completed to add the child on the medical aid. The email was sent to you again on 17 March with no feedback received from you.
One of our consultant called on 28 March requesting the outstanding information and the membership department did a follow up on 29 March regarding the correct application form and requested supporting documents, your broker was included in the email to assist with the follow up because we had still not received any of the information requested to register your child.
On 6 May 2022, a call inquiry was received and you were advised to submit the requested documents to be escalated for finalization. However, we received an incorrect form (The same form received on 09 March 2022) with supporting documents. The information was escalated and are currently waiting for your confirmation to finalize the child registration.
An email has been sent to you on 9 May and currently waiting for your feedback.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards Katlego Ratau
Bestmed Medical Scheme's reply09 May 2022, 14:09
Official
Good day Karabo
The scheme received an application form on 09 March and no dependent information was provided on the original application form. on the 14th of March, the membership department sent the correct form to be completed to add the child on the medical aid. The email was sent to you again on 17 March with no feedback received from you.
One of our consultant called on 28 March requesting the outstanding information and the membership department did a follow up on 29 March regarding the correct application form and requested supporting documents, your broker was included in the email to assist with the follow up because we had still not received any of the information requested to register your child.
On 6 May 2022, a call inquiry was received and you were advised to submit the requested documents to be escalated for finalization. However, we received an incorrect form (The same form received on 09 March 2022) with supporting documents. The information was escalated and are currently waiting for your confirmation to finalize the child registration.
An email has been sent to you on 9 May and currently waiting for your feedback.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards Katlego Ratau
The scheme received an application form on 09 March and no dependent information was provided on the original application form. on the 14th of March, the membership department sent the correct form to be completed to add the child on the medical aid. The email was sent to you again on 17 March with no feedback received from you.
One of our consultant called on 28 March requesting the outstanding information and the membership department did a follow up on 29 March regarding the correct application form and requested supporting documents, your broker was included in the email to assist with the follow up because we had still not received any of the information requested to register your child.
On 6 May 2022, a call inquiry was received and you were advised to submit the requested documents to be escalated for finalization. However, we received an incorrect form (The same form received on 09 March 2022) with supporting documents. The information was escalated and are currently waiting for your confirmation to finalize the child registration.
An email has been sent to you on 9 May and currently waiting for your feedback.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards Katlego Ratau