*********** and purposefully misleading!!! STAY AWAY!

Bestmed causing their issues again. This is now the 2nd review I'm having to leave of this absolutely clueless orginisation. Let's start in Jan where my last review left off. I have 2 elderly parents covered by this "company". They have consistently told them that they are debited in arrears and so they could downgrade their coverage until after Jan 2025 as they must debit for Dec 2024 in Jan 2025 which they go ahead and do. And then we instruct then to only debit for the new plan on the 21st. They go ahead and debit the new amount in Jan on the 31st, thus indicating they DO NOT debit in arrears. They then go ahead and debit again for Feb on the 1st of Feb. Contradicting their statement of in arrears debating and going against the instruction to only debit on the 21st of each month. This means by this point they should only have debited once on the 21st of Feb for Jan. But no they've debited twice in 2025 at this point. So we have a big argument with them to which they then reverse one of the debits. Ok great, we assume problem solved right? Nope! They then go ahead and debit again on the 1st of March again going against the instruction to change the debit date. We call again and express that the debit is only supposed to go off on the 21st. They agree to seeing the instruction but they need a form filled in in order to change the debit date. Ok we let thag debit order go through and we fill in and send the form back to them. They go ahead and debit again on the 1st of April. We reverse this debit as it is now becoming ridiculous that a simple instruction can't be followed. They then claim we are now in arrears and suspend the coverage for 2 elderly people not because of us, but because of their utter incompetence and their call centre agents failure to do the simplest of tasks and they keep saying they dont have the form and blah blah blah. So we go ahead and refill in the form and explain to them to reinstate the coverage and only debit on the 21st as instructed multiple times and that these people should not be punished for their failure to implement a simple debit date change. The cover remains suspended while the geniuses "investigate". And then we get all the way to 21st where we then process a payment but to our dismay these people keep the coverage suspended. Why you ask? Because we missed a payment in Feb. How you ask? Well thats because they notice the reversal of the 2nd debit that they reversed due their "in arrears" debiting mistake they made in Feb. So now they claim there is a missed payment. Except their isn't because you "debit in arrears" bestmed. If thats not the case and you DO NOT debit in arrears as you so claim. Well then you owe my elderly father R15 000 for the in arrears debit you took in Jan for Feb. If it os the case then the medical coverage should be 100% active as there hasn't been a single missed payment. Unless you still haven't quite changed the debit date as instructed and you attempted to debit on the 1st again?

So which of these 2 utter failures do you want to be? The one that misleads and ******s from your customers with the "in arrears" nonsense story? Or the one that is so utterly *********** that you can't even handle a simple debit date change.

Get your freaking house in order and start operating like a company that isn't just out here to rob people!!