1 reviews | Active since Aug 2016

02 Aug 2016, 12:13

Amount Still going off!!!

<p>When i joined Bestmed 2 years ago, i requested a quote through website. I was the contacted by a broker. i ended up signing up and was forced to sign for 3 separate payments to go off, the one being Best Med, the other one for some Gap cover and then other one for R70 which is some admin fee/ broker fee. All these debit orders was sighned for on 1 debit order slip. When i ended up canceling my medical aid, th other two amounts kept going off and then after one hellof a mission i figured out where the Gap cover is and had to phone and cancel that debit oder. 1 year later and i can still not figure out what the ****** payment, now for R78 is every month!! It just says MULTID FORMEDSTRA 8 on my statement!! And when i call Bestmed no one seems to know what i am talking about. I want this theft of my money stopped and someone to tell me why its to easy when sighning up to get everything sorted one time an when i try to cancell its 3 diffirent debit orders that must be canceled. I have been giving away money for free for the last year. Can someone help!!!</p>

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Replies (2)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply02 Aug 2016, 14:05
Official

Dear Melissa

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme

's update04 Aug 2016, 07:07
Reviewer Update

Thank you for the reply. I would have contacted the broker myself, but i have lost his information. If Bestmed can even just supply me with that details it would help a lot as it has to be on record if he represents your company.