All too lazy to call customer back

Simple query... 1st time to log authorisation for hospitalisation and trying to understand why 1) there is a co-payment 2) what is it and how is it not covered 3) GAP account coverage for Doctor's practice fee 4) what are codes and what do they all cover before I land in hospital -<br> <br> 1) Felicia Abbott (not follow up)<br> 2) Antoinette Swart - too lazy to call <br> 3) Althea Mei - too lazy to call and reply <br> 4) Antoinette Matthyser - too lazy to call and reply <br> 5) Bianca Bower - also didnt call me back <br> 6) Paula - too lazy to call <br> 7) Delaney Barry - called but didn't get all the fact straight before calling