Aggrieved member who has not received her medical aid card

<p>below is an extract of my service with BestMed Medical Scheme. As i wrote this today, they have not bothered to call me or explain what is going on or any progress on my query as of yesterday ( 27.02.2017):</p> <p> email sent Monday 27.02.2017 -15:40</p> <p> </p> <p>I called your call centre (17.02.2017) enquiring about a membership card that I have not received ( call ref: ********** 0)</p> <p> </p> <p>I was informed by the lady who answered the call that my card will be couriered to me at my work address which I gave her this week, today is Thursday and I have not received anything,</p> <p>Now I am calling again and I am put on hold like forever so the person who has answered call can go find out where is the card.</p> <p> </p> <p>I get told by the person who picks up the phone that I am only going to get the card next week Tuesday ( ref: ********** 6) , what has happened this week as promised ? of course nobody knows.</p> <p>Then I get promised by the card manager (Phumzile Mahlangu) that I will get it by Monday 12’oclock, after telling me the issues they have with their service providers which has absolutely nothing to do with me. Those are your internal problems , you deal with them so they don’t affect your members.</p> <p> </p> <p>Come 12’oclock Monday , still no card, I call at 15:00 to find out what has happened to the promises she made , she comes back on the line to tell me the courier company says the card is out with the driver!</p> <p> </p> <p>I am so disappointed in your service , for such a big company to treat your members in such a shabby manner,</p> <p>Please note that I am very much inclined to take this further to the media and the ombudsman.</p> <p> Now can I please get the contact details of Mr. Dries La Grange or Mr Chris Luyt ?</p> <p> NO RESPONSE TO THIS EMAIL.</p> <p> </p> <p>email sent Tuesday 28.02.2017 10: 56 am</p> <p> </p> <p>Good day</p> <p> </p> <p>I have given you ample chance to respond to the attached query but nothing so far,</p> <p>The last I heard from you yesterday, you said you heard I was on maternity leave, I don’t know where your source heard that or if you made me pregnant.</p> <p>I will be putting this out in public today, social media ( Twitter and Facebook) and hello Peter, you people can stop playing with us.</p> <p> </p> <p>TUESDAY 12:59 STILL NO RESPONSE.</p> <p> </p> <p>where can i report these people and their bad service, i have paid for two months now but i have not recieved the card where when i queried as to how long after you join are you supposed to received this card, they said 21 days ! , 21 days is long gone.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>