Administration Disaster
<p>In October 2016 i sent back my sign acceptance letter to the scheme as I needed medical aid.Now all of a sudden i am told they did not receive my acceptance letter,clearly i as a customer should suffer because of someone's incompetency.Yesterday I was told feedback will be provided to me but strange enough I'm the one who must do a follow up.I have to see a surgeon at 9:30am today and still i must wait.This is some kind of a sick joke .I need to know what bestmeds intention in all this is.</p>
Issue resolved
Issue resolved
Dear Pfanie
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Dear Pfanie
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme