Account wrongly suspended

I joined Bestmed Medical Scheme last year December under Zelda Stanley from Curemed and my 1st debit was going to be the 25 December 2014 which didn't go through because it was a holiday and they try to debit on the 29 and it bounced because of insufficient funds, in 25 January 2015 they made 2 debits( FOR 25 December & 25 January) and my account was up to date. I call Zelda beginning of Feb to also add my mom as is now a pensioner, I got an information from Zelda that my account was suspended as it was in arrears & we agreed with zelda that I must submit my bank statement that proves that they did deduct these 2 install on the 25 Jan, I sent de statement on the 19 Feb then requested the 3 months bank statement to prove that I only miss 25 Dec deduction which was deducted in Jan, I did sent it & I've been calling & emailing Zelda about this the whole of Monday & Tuesday without any luck.<br> <br> I'm paying a medical aid which is wrongly suspended and no one is willing to help, I CAN'T GET HOLD OF ZELDA NOW TO CANCEL THIS MEDICAL AID AND JOIN ANOTHER MEDICAL SCHEME, THESE GUYS ARE NOT PROFESSIONAL AT ALL, I REGRET WHY DID I CHOOSE THEM.