1 reviews | Active since Sept 2017
Accept members without proper advice
I added a member to my portfolio and got the medical card back with the new member added WITHOUT any waiting period. When we wanted to book a procedure at Pretoria East Hospital Bestmed came back with millions of questions, reports they all of a sudden need, waiting periods, etc. At no stage during the adding of a member we were given advice of the procedures before they can authorise a procedure. I wonder what the Ombudsman will say about giving proper advice when adding a member?
Dear Member
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Please supply Bestmed with your contact number and email address.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards Bestmed Medical Scheme
Dear Member
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Please supply Bestmed with your contact number and email address.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards Bestmed Medical Scheme