1 reviews | Active since Jul 2015
ABUSE OF SAVINGS ACCOUNT
A bestmed representative visited my work and stipulated that Bestmed Pace 1 has the highest Savings Account. She convinced me to transfer from Bonitas to Bestmed. Each an every claim I made this year has resulted in Bestmed deducting the amount from my Savings account. What the bestmed representative told me was that they will first use up the Day-to-Day amount of R16300.00 and only used my savings only when that has been exhausted. I heard now that from 2015 there has been a \Policy change". If this continues then I will do a MEDICAL AID CHANGE ! My Savings account has already been depleted from the year. I feel ****** ! They have the audacity to tel me that i have a bonus account that i can use (last year's savings). I am paying R5300.00 a month for this ! I am disgusted. I am sure that this is *****elent ! As this is not what was promised to me!"""
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
