NF
Nikita F

1 reviews | Active since Sept 2013

01 Jun 2017, 15:38

A week to get a response but still no answer to my question

<p>I was considering signing up with Bestmed on the Beat 2 Option and all I wanted was a list of network docrots, dentists and optomostrists but it has been worse than giving birth. <br />I requested a list from an Abigail last a week ago and only just received feedback on the email from Veronica van Niekerk asking me how she can help and for an membership number after I explained more than once that I am not a member and want to sign up but need to check if my doctor is on the network option. </p> <p>I spoke to a Candace earlier in the week who also promised to send me the list which I am still waiting to receive. </p> <p>If this is the type of service bestmed office then I'll rahter pay a bit extra on another medical aid to get better service. </p> <p> </p>

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply02 Jun 2017, 10:25
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Please supply Bestmed with your contact number and email address.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme