A disappointed customer

I have been With Bestmed since 2014 I have always vouched for it to say it’s a good medical and even recommended it to people and I have never missed a single payment nor misused the benefits. But from the 31 of Jan 2023 it really showed me flames I was in a verge of loosing my life, my condition deteriorating every hour yet they refused to authorise my hospital admission saying that the doctor cannot just admit me for pain management! Like what kind of nonsense is that? I was finally admitted a week later, imagine the state I was in at that time ! After been admitted they didn’t wanna approve the polygam medication, no where in there pamphlets or guides they state that polygam will be covered under the so called acute nton nton! They know exactly that the funds won’t even cover that treatment! So Bestmed medical scheme tell me did I have to loose my life? Become disabled? Cause of you? Why do still need a medical that wouldn’t even come in handy at the time I need it the most. The stress and frustration that you have put me and my family through? Several emails were sent by my dr did you respond? No you did not! I can’t wait for November as that the only period at work we are allowed to change our medical aid but if it was up to me I would have changed it now! I’m so disappointed in you