6 working days to look at a claim

Emailed [Email Removed] on the 2 June 2015, received ticket number on the 2 June 2015. heard nothing so i phoned the call centre on the 9th June 2015. Said I have ticket number, but was told its easier to find the email from email address, (1. so why tell me to use ticket number for further correspondence). Nothing had happened, but call centre person advised they need proof of payment. So 2. if she knew this why was I not informed? . On the 10 June 2015 emailed the proof of payments - still not received anything via email, so phoned again on the 11 June 2015. Got told that it is still in process and I should phone next week to find out if payment will be done, as it will not be done for this Friday. So I am on the 8th working day of processing a claim, but still have not heard anything from Bestmed. Only because I phoned do I have any information. I personally have gone from loving Bestmed for the last two years, to speaking to 2 x call centre people and hating Bestmed. \Bestmed Managers