***7 / ***, confirmed claim would be paid

I am so DISGUSTED wtih the service I've been receiving from Bestmed. It's PATHETIC how they don't have a clue how to give the correct feedback at all. I sent in a quote asking if the crown will be paid from our dental benefits left, which is R 5900. Abigail confirmed telephonically that it would be- this after a few very confusing emails and a call centre assistant, Elizabeth, who todl me if my dentist claims it would be paid, if I claim myself it won't.. My dentist sent in a quote, they rejected the whole claim and put my husband on as the patient where is CLEARLY states that I will be the patient. They have now invoiced my Dentist as on date of 16.11.2015 for a claim that has not yet been done on- SERIOUSLY? I appointment is suppose to be on Friday, now it's costing me time and money to sort out Bestmed's incompentence as they are so flippen clueless!!! I need this sorted out TODAY STILL.. We still have benefits left and we aer entitled to it for goodness sake!!!!!