BestDealsWarehouse - 1 month later

I ordered and paid for an item on 5 December 2019. I asked if I could collect the item at their offices, and was told "Unfortunately, we do not offer collections. The earliest available date for your delivery is the 18th December 2019".

I went on leave over December, and when I got back to work on 6 January I found they had sent an email saying "It seems that your item(s) had been damaged in transit. We take full responsibility for this and are currently sourcing a replacement unit for you ... We have scheduled the delivery of your replacement item(s) for Monday 23rd December".

I immediately rep**** asking for an update, and was met with an automated response saying "We are currently experiencing high contact volumes ... A customer service representative will be in contact with you as soon as possible."

I have sent 3 emails requesting an update, with no further reply from them.