Best Deals Warehouse? More like Best **** Warehouse!!!! Don’t use them ever!!!

I placed an order on the 12th of December 2019 for a PS4 slim 1TB plus Extra dual shock controller. It all seemed legit and when they finally had stock I payed R4999 for it. EFT and sent the proof of payment through. Once it was accepted, I got my delivery date, 18 December 2019 at 16:00. Next email it told me it was out for delivery but I never got anything. When I queried it, the product was “damaged” in transit and they sourcing out another one but I can get a full refund if I wanted. So I gave them one more chance and apparently it’s still out for delivery. Now I hear nothing back from them and I’m really upset about it!! I’ve asked for a refund and I’ve asked where it is and I receive nothing back at all! What can I do to get that money back? Or is it to late? Someone please advice me on what to do...