Refund denied for services not rendered.

We are receiving the worst service from this training company. We registered our staff for a course with them just before lockdown and dealt with Abigail. We paid the full amount however was told due to lockdown we will only be able to give our employee details when they open after the lockdown because business had to shutdown. We had no pro3 with that. Due to the lockdown our company had to to close the down the department that actually required that training. We have since requested thaf we be refunded because there is no service rendered to us by them. We are told they can not refund because they have alreadydy prepared the material for the training. HOW? how did they prepare material when have not even submitted the names of the people coming. They seem to have been operating way prior to us asking for our rfund and the did not even bother telling us that they are open and that we should schedule a training. We are a small business and cannot afford to be *****ed by this Company. We demand our full refund for services not rendered. We will take this matter up to the ombudmans if we are jot contacted and this matter is not resolved. This is from Lovable Black Sister Global. *** Kele/*** Refiloe