Worst customer service from this store

I am very disappointed with the service I received from this furniture store. I bought a fridge that has been broken for about 3 times since it was bought, and getting assistance has been an absolute nightmare.

Every time I go to the store or call to get help, I am told that “the manager is not available.” This has been repeated over and over again. What makes it worse is that the manager is clearly in the store, yet staff keep refusing to let me speak to her. It feels like they are deliberately avoiding responsibility.

There is no sense of urgency, accountability, or customer care. As a paying customer, I expected support when a product is faulty, not excuses and run-arounds. This situation has caused unnecessary stress and inconvenience.

I would not recommend this store to anyone. If something goes wrong with your purchase, be prepared to struggle just to get basic assistance.

Very unfair and unprofessional service.