Poor Services

Best Finance Solutions asked for an initation fee R1550 which was paid to release my loan. I did make payment. They then asked for another payment of R2500 to release my loan. I then instructed them to cancel my application and pay back the money they took from me. It's been weeks now and I have not received my funds. They blocked my number on Whatsapp and they don't respond to my email. I contacted the NCR and was advised that during a loan application I was not supposed to pay any upfront fee. NCR advised me to lay a complaint with the SAPS which I am considering if my money is not returned in full.