What happened after the review

After I wrong my review and shared my experience, I was contacted by the company head office and they offered to resolve the situation by refunding me the premiums I had already paid and cancel the account. Also they told me should my situation change job wise oncould reapply in three months. I got a job and three month went by and I reapp**** for a fridge but was declined due the cancelled account with them. My name was now with credit bureau. I called them to sort this out and I was told they would contact the credit bureau and sort this out then I could qualify again, that did not happen. I have had nothing but a nightmare experience with this company really.