Wardrobe insurance not fixed I fixed it

I bought wardrobe at best home electronic at Krugersdorp.. after 7 months the wardrobe broke very badly but it needed strong pin to fix it .. I call at Lewis management I was told that someone will come to see it .. indeed a guy and a lady came and they took some pictures.. after 10 days I called them again telling them to come to fixed it they lady from management told me to sent pictures I did so .. later she told me she will send someone to fix it .. I waited for the whole month no one came when I called them back they told me no we can't fixed it because you broke it n there was bag on top n I moved it with clothes inside I told her it's a side bag and emptying bag honestly that bag I used to when I take my child to the clinic it was empty.. the lady said they can't fixed it .... I tried to fix it but it needed strong pin to pin it again .... I told them I pay insurance can they cancel insurance they said insurance it can't be cancel and the wardrobe cover only if they stole it her story is not making sense at all she could've told me from the onset that the wardrobe is not covered but I know very well that it is covered so why they refuse to cancel the insurance because clearly my wardrobe no one is going to ***** I can't cover wardrobe for if it its ******...they even said it's unfixable Lewis is a **** when it comes to wardrobe there wardrobe are not quality just a display