Very unhappy customer

Good day My name is Dominique-linn Vyver I hope this gets to the correct people who can help me I have a 2 year contract with best home and electric company which the contract consists of a bed and a chest of drawers. The contract I have is now paid up to 1 year. The chest of drawers on the contract I used for my baby's clothes from birth up until 2 months ago because the chest of drawers is faulty I called the store where I purchased which is best home electric in bellville where I told the lady who deals with the claims and faulty stuff(Clarrissa) she told me that they drivers will come out and take pictures of the faulty item and then a claim will be put in with the insurance which I am also paying insurance on,which they will give me another new chest of drawers,the claim was put in followed up several times which I called them and theu didn't call me I even spoke to Deidre the store manager in Bellville Best home and electric and she also confirm that when the claim is done which they send to the insurance claims Monarch insurance I will get the new item. On the 6 November 2025 a agent from the monarch insurance called me past 8 the morning where she said to me that they could not find a chest of drawers for me in any of their stores and I must just say yes then they will settle the amount for the remaining balance of the chest of drawers which I also have a recorded call off on my cellphone,I told the agent from monarch insurance that it is fine they can settle the amount and she told me so them settling the chest of drawers on the contract means that I will now only pay for the bed which I said okay and she settled the chest of drawers on her end I asked her for a new contract seeing that I will now only be paying for the bed she said I should enquire for the contract at the branch bellville best home and electric where I purchased the items. I called the branch and spoke to the branch manager Deidre and I asked for a new contract and she said it will be ready round about two days I then called back again two days later and spoke to the lady who deals with claims intore(Clarrissa)and she told me that there is no new contract and that the main contract is still in place and that I still have to pay for the bed and the chest of drawers which is my full installment,I asked her how can that be when the agent from monarch told me that I will now only be paying for the remaining item on the contract which is the bed because she settled the chest of drawers on her side she insisted my installment will not change and I have to pay full for the original contract Two days later I called and asked to speak to the manager Deidre and she told me the same thing that Clarrissa told me that I my installment will not change and I still have to pay for both items on the contract,by the time I was furious because how is this possible when the agent from monarch insurance said the chest of drawers is settled and I will only now pay for the bed,I asked the manager Deidre if there's a new contract for me she said no even though she told me a few days later that there will be a contract further in the week. I called the head office the call centre agent told me he will log a call and someone in them claims department will call me back which they did not. I am very unhappy because how can I pay for something that is settled I hope that this message will get to the right people so I can get the answers and service I need and deserve Kind regards Dominique-linn Vyver