Utterly terrible and outrageously poor customer service. False promises. Cover up stories

I am so so disappointed and very very unhappy with Best Electric Bergville KZN and Best Electric Silverton GP and their managers. I bought a Defy 348L fridge with insurance and all the bells and whistles from the Bergville branch in KZN on 26/09/24. On 28/09/24 i transported my fridge in a proper manner back home to Pretoria GP. As i arrived home @ 15:00 on 28/09/24 i left the fridge in the packaging as i received it from the store in my kitchen. I then opened the fridge on 29/09/24 @ 19:00. The fridge was working beautifully. And then on 06/10/24 the fridge stopped working. So i unplugged it. The next day 07/10/24 i plugged it back in and phone my wife @ 15:00 from work to hear if the fridge is working. She said its not. So on 09/10/24 i phoned Bergville branch to tell them what happened. I had to phone them every day to try and get feedback. Where the story kept on changing from they arranged someone to contact me. Still waiting. To the fridge technician can take up to a month to assist me. So i asked Bergville manager so my food is going to go off and all i got was a eish sorry sir i can't help. So on 24/10/24 i phoned Silverton GP branch where manager Lucas told me to come see him. So the afternoon i left earlier from site and went to Silverton branch where Lucas promised me high and low he will call me on 25/10/24. Well it has come and gone and almost a month later I'm still stuck with a broken fridge and spoiled food. They're not gonna reimburse my spoiled food. So why do they have to worry. Im done i gave them time. They were quick to take my money but now i must beg for after sale service and customer care services. This is beyond terrible and outrageously poor service. To think i wanted to buy all new furniture from them when im moving house.