Urgent

I wanna lay a complain against best electric. My mom bought a television via an account and after some months it was damaged mind you we where also paying for insurance, she went to the shop and was advised to bring the television so they can look at it. She took it there then was told that the insurance will fix it or give her another television, after a month of silence we went there and asked they told us that she needs to do an affirdavid we did as instructed, after another month of silence we went and we where told that the affirdavid was wrong we did another one, mind you the furniture shop is still deducting money from her account. We have been making follow ups without success, it's been months now. When I went there the manager which is a lady said we must open a case against best electric the attitude in her. They never even once called about an update we keep going there and we get stories each and every time. The other consultant said it's out of her hands she does not know what to do. We where told that this is an insurance case but now they can't replace it, we gonna forfeit this money and we where left with few months till we done. Hello Peter please investigate for us. Oh it's Daveyton branch