Unprofessional Regional Manager

I am very irritated as i write this complaint. On a sunday a whole regional manager comes to our home to take a stove that she says is two missing payments. Why on a Sunday? She has no court order as per procedure and secondly they was no conversation on the telephone with the customer care agent when the stove was taken. We know we have an agreement of 12 months but as per they agreement it is 30 months. Invoice was not given when stove was delivered. The regional manager than said she is taking the stove and we requested our money back which she then told us that the police coming to fetch the stove.