unhappy

<p>i buy the hi-fi SONY at 2 years back,then at 2015/02/13 it broked and i report it at the shop,they said,i have to do the statement at the police station.and i done that and i gave it back to them the statement,they said they gonna call me back for procedure and they said i have to stop paying until they give mi the feed back but they didnt do dat.on march same year i received the letter and they told mi tat i have to pay the monthly instollment and ma account it on arreas,i got suprised because they told me to stop paying but when i remind them they refuse,thy said thy dont know any of dat.i asdked them that why i have to pay the radio because it damaged and its not working and i have insuarance and they said they cant help it customer neglegets..</p> <p>am so unhappy wth their service because the money i paid there it more than 12 000 now and now m not working and i toild them but stll the stalmenr increase it 8000 now.please help me.</p>