CB
Cindy B

1 reviews | Active since Sept 2017

19 Sept 2017, 13:49

********* Business Practice

I took a Fridge on Credit with Best Electric Brakpan on 15/09/2017. They promised me a fridge from the warehouse as I told them specifically that I want one from the warehouse. On Saturday 16/09/2017 I received the fridge that was on their floor. I went to them the same day and cancelled the whole deal, they collected the fridge on the same day.

Their excuse is that there was no stock available. No one called me and told me this or gave me an option to wait....

On Monday 18/09/2017 I received a sms from then stating that my first installment is due on 01/11/2017. Now I am confused.... I CANCELLED the deal on 16/09/2017.

Today 19/09/2017 the head office phoned me to say that this deal was NOT CANCELLED!!

If this is not cancelled by end of business today I will go to social media and ensure that everyone knows about their bad business Ethics!!!!!!

0
Replies (3)
Best Electric / Best Home and Electric
Best Electric / Best Home and Electric's reply19 Sept 2017, 14:35
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 579124

CB
Cindy B's update19 Sept 2017, 18:52
Reviewer Update
No further feedback regarding my problem received! How long does it really take to get a problem resolved, and to get feedback! So disappointed!
Best Electric / Best Home and Electric
Best Electric / Best Home and Electric's reply20 Sept 2017, 11:29
Official

Please be advised that the matter has been resolved amicably.