unacceptable behaviour

Your employees phoned me repeatedly at 11pm — between 9 and 10 times — until I was forced to wake up to answer the call, all for a single missed payment. The following day, three staff members (two women and one man) entered my office without permission, shouted at my boss, threw an invoice onto the reception desk, and accused me of not paying my account.

I made it clear to them that this is not an appropriate or lawful method for addressing outstanding payments, especially considering this matter involves only one month’s arrears.

This behaviour is completely unacceptable. I request that this issue be addressed and resolved immediately. If not, I will pursue the matter under the Consumer Protection Act as well as any further legal action available to me.