AB
Amy B

1 reviews | Active since Jan 2025

20 Jan 2025, 20:37

*****ULENT BUSINESS!!!!!

During the first week of January 2025 my husband contacted Best Home and Electric to find out if we qualify. They told us that we indeed do qualify for buying things through them. Awesome news... Ha! January 11 I contacted them and went into store... Did the whole story with the contract, selecting of goods etc... Okay it is within the "budget"... Due to my husband working all over SA and mostly in JHB he could not come in... He took time off at work to come and sign the contract... Delivery day... They were supposed to delivery 11 January 2035 but couldn't due to the fact my husband was busy with his medical and had his ID with him... I asked them is it fine if I bring copies of the ID, they said yes it's fine I can do that... I got copies and took the copies of the ID to the store... Fast forward to 14 January, they come and delivery our goods... WRONG ITEMS... We contact the lady that helped us and she got arrogant... The shop then phoned the drivers anf told them to take the goods back to the store because we "canceled" very interesting... AFTER WE SIGNED THE DELIVERY NOTE... 16 January my husband contacted the same lady AGAIN... No answer... We contacted headoffice aswell during these dates... ARROGANT, RUDE AND VERY VERY DISRESPECTFUL TO SAY THE LEAST... Today is the 20th of January... Still haven't recieved our goods... Still haven't recieved an answer to the the fact that THEY CANCELED ON OUR BEHALF... Still haven't recieved any feedback from head office... NO-THING... NAH AH, NEVER EVER AGAIN, WORST OF THE WORST!!!!!!!

0
Replies (4)
Best Electric / Best Home and Electric
Best Electric / Best Home and Electric's reply20 Jan 2025, 21:06
Official
We acknowledge and are in receipt of the complaint/enquiry. An agent will be in contact within 48 hours.


AB
Amy B's update20 Jan 2025, 23:47
Reviewer Update
Sorry ment 11 January 2025 not 2035... In regards to your reply, Best Home and Electric... I have been waiting DAYS, not just 48 hours.... 6 DAYS I HAVE BEEN WAITING FOR YOUR AGENT "TO COME IN CONTACT".... Do NOT try and decieve that you do your best... Do things correctly from the start, give your employees proper training and DO NOT expect me to leave personal items with you for more than 24HOURS!!!!!!
Best Electric / Best Home and Electric
Best Electric / Best Home and Electric's reply23 Jan 2025, 10:14
Official
We acknowledge and are in receipt of the complaint/enquiry. An agent will be in contact within 48 hours

AB
Amy B's update06 Feb 2025, 15:57
Reviewer Update
The same reply as the first... Today i found out that SOMEONE from BEST HOME AND ELECTRIC signed the cancelation form ON MY BEHALF!!! WHERE IN THE RIGHT MIND DOES A BUSINESS LEGALLY ALLOW THAT?? THAT IS *****!!!!!